Questions, answered
The things people ask us most. Can't find yours? Email meow@repounce.com.
The Forever Stick™
How long does the Forever Stick™ last?
It's designed for years of daily play: scratching, biting, pulling, swatting and jumping. It comes with a 1 year warranty, or 3 years when you register it.
Can I use it without the string?
Yes. The string clips on and off in seconds. Use it for bird-like flight, or take it off for quick, mouse-like movements. Switching set-ups often keeps playtime interesting.
Is it flexible, or will it break when bent?
It's flexible, much more at the tip than at the handle. The top can bend a lot and returns to its original shape.
Why is it so long?
It's 90 cm (35.4 inches). After testing, that's the length that gives you good control and lets you play without a string without bending down the whole time.
My cat doesn't play much. Will it help?
All cats play, some just haven't found their thing yet. Because you can attach almost anything, the Forever Stick™ lets you find what your cat likes and play with them, which matters more than toys left on the floor.
How is it different from other wands?
Most wands are cheap and wear out fast. The Forever Stick™ is durable and modular: when a toy wears out you replace that part, not the whole wand.
Warranty and returns
What does the warranty cover?
Damage from normal play and manufacturing defects.
- Forever Stick™: 1 year, or 3 years when registered
- Forever Prey™: lifetime (feathers not included)
- Chew-proof strings: 1 year
- Rainbow Ribbons: 100 days
- Dino plush: 90 days
What if my toy breaks?
Email meow@repounce.com with a photo and your order number or registered email. If it's covered, we'll repair or replace it.
Are feathers covered?
No. Feathers wear out with play, which is why our toys are refillable. Shop refills.
What if my cat doesn't like it?
You have 30 days to try it. If it isn't right for your cat, email anton@repounce.com and we'll refund your order. Return shipping is paid by you. Read the refund policy.
Materials and sustainability
Isn't another cat toy wasteful?
We'd rather you buy one good wand than a cheap new one every few weeks. You can also clip on things you already have at home: hair ties, paper balls, bits of string.
Is cork a sustainable material?
Yes. Cork is harvested from the bark of the cork oak without cutting the tree down, and the bark grows back. It's recyclable and biodegradable.
Are your feathers natural?
Yes. Real, undyed feathers, ethically sourced and never live plucked.
Still wondering?
Talk to us directly at meow@repounce.com or call +1 (310) 355-5620. We're happy to help.